Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wingsnobhouse.rest, place orders, or interact with our food services in any way. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our site and services immediately.

This Privacy Policy applies to all personal data collected through our website, mobile experience, in-store interactions, online ordering platforms, loyalty programs, promotional campaigns, and any related services offered by Wing Snob (collectively, the "Services").

1. Who We Are

Wing Snob is a food service business operating in the United States. We take your privacy seriously and are dedicated to operating our business in compliance with all applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing consumer protection and fair business practices.

For all privacy-related inquiries, questions, or concerns, please contact us using the information provided in the "Contact Us" section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your interactions with Wing Snob. This information falls into several categories, each described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or contact us directly, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (for age verification and promotional purposes)
• Account username and password (stored in encrypted form)
• Payment information (processed securely through third-party payment processors; we do not store full card details)
• Dietary preferences or food allergy information you voluntarily provide
• Any other information you choose to provide when communicating with us

2.2 Order and Transaction Data

When you place an order through our website or affiliated ordering platforms, we collect:

• Items ordered, customizations, and special instructions
• Order history and frequency
• Payment method type (e.g., credit card, digital wallet — not full card numbers)
• Order timestamps, location of pickup or delivery, and fulfillment status
• Loyalty program points or reward redemptions

2.3 Usage and Behavioral Data

We automatically collect certain information when you visit or interact with our website:

• IP address and approximate geographic location derived from your IP
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring URLs (the website that directed you to ours)
• Search queries entered on our website
• Session duration and navigation paths
• Crash reports and performance data

2.4 Device Information

When you access our website from a mobile device or computer, we may collect:

• Device identifiers (e.g., advertising ID, device ID)
• Mobile carrier information
• Screen resolution and display settings
• Network connection type (Wi-Fi, cellular)
• Time zone settings

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience on our website. These tools collect information about your browsing behavior, preferences, and interactions. For detailed information about the cookies we use and your choices regarding them, please see Section 8 of this Privacy Policy.

2.6 Communications and Feedback Data

If you contact us via email, phone, contact form, or social media, we may collect:

• The content of your message or inquiry
• Your contact details
• Records of our correspondence with you
• Reviews, ratings, and feedback you submit about our food or services

2.7 Information from Third Parties

We may receive information about you from third parties, including:

• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) if you place orders through them
• Social media platforms, if you log in using a social media account or interact with our social media pages
• Marketing partners and analytics providers
• Payment processors and financial institutions

3. How We Use Your Information

Wing Snob uses the information we collect for a variety of legitimate business purposes, always aiming to provide you with the best possible food service experience.

3.1 Service Provision and Order Fulfillment

• Processing and completing your food orders (online and in-store)
• Verifying your identity and managing your account
• Communicating order confirmations, updates, and delivery status
• Processing payments and managing billing
• Administering loyalty programs and rewards
• Handling returns, refunds, or complaints related to your orders

3.2 Customer Support

• Responding to your inquiries, questions, or requests
• Resolving disputes and troubleshooting issues
• Improving our responsiveness and customer service quality

3.3 Analytics and Business Improvement

• Analyzing usage patterns to understand how customers interact with our website and services
• Evaluating the performance of our menu items, promotions, and campaigns
• Conducting internal research and product development
• Generating aggregated, anonymized statistical insights for business planning
• Testing new features and enhancements to our website and ordering system

3.4 Marketing and Promotions

• Sending you promotional emails, newsletters, special offers, and updates about Wing Snob (with your consent or as permitted by law)
• Personalizing marketing content based on your order history and preferences
• Running targeted advertising campaigns through digital platforms
• Notifying you about new menu items, limited-time offers, and events
• Conducting surveys and collecting feedback to improve our products

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other agreements
• Protecting against fraud, unauthorized access, and other illegal activities
• Responding to lawful requests from government authorities or law enforcement
• Protecting the rights, property, or safety of Wing Snob, our customers, and the public

4. How We Share Your Information

Wing Snob does not sell your personal information to third parties for their own marketing purposes. However, we do share certain information with trusted partners and service providers who assist us in operating our business, as described below.

4.1 Service Providers and Business Partners

We share your information with third-party companies and individuals who perform services on our behalf, including:

• Payment processors: To securely process credit card and digital wallet transactions
• Delivery partners: To fulfill delivery orders and provide you with delivery tracking
• Cloud hosting providers: To store and manage our website data and customer information
• Email marketing platforms: To send promotional communications and newsletters
• Analytics providers: Such as Google Analytics, to analyze website traffic and user behavior
• Customer support software: To manage inquiries and support tickets
• Loyalty and rewards platforms: To administer our customer rewards programs

All service providers are contractually obligated to use your information only for the purposes for which we share it and to maintain appropriate security standards.

4.2 Third-Party Ordering Platforms

If you place an order through a third-party food delivery service (such as DoorDash, Uber Eats, or Grubhub), your information is also subject to that platform's privacy policy. We encourage you to review those policies before placing orders through third-party channels.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Enforce our legal rights or defend against legal claims
• Investigate suspected fraud or illegal activity
• Protect the safety and security of our customers, employees, or the general public

4.4 Business Transfers

In the event that Wing Snob is involved in a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if any such change occurs that affects how your data is used.

4.5 With Your Consent

We may share your information with other parties when you have given us your explicit consent to do so, such as when you participate in a co-branded promotion or contest.

5. Data Security

Protecting your personal data is a top priority for Wing Snob. We implement a variety of industry-standard technical, administrative, and physical security measures to protect your information from unauthorized access, use, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encrypted storage of sensitive personal information
• Secure, access-controlled cloud servers with regular security patching
• Firewalls, intrusion detection systems, and malware protection
• Tokenization of payment data through PCI-DSS compliant payment processors

5.2 Administrative Safeguards

• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular employee training on data privacy and security practices
• Data processing agreements with all third-party service providers
• Regular internal audits of data handling practices

5.3 Limitations

While we take all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that affects your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Wing Snob respects and honors these rights to the extent required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions (e.g., where retention is necessary for legal compliance or completing a transaction).
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. Wing Snob does not sell personal information in the traditional sense, but if we engage in practices that qualify as "sharing" under CPRA, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit the use and disclosure of sensitive personal information (such as precise geolocation or health-related data) to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not be denied goods or services, charged different prices, or provided a different level of quality for exercising your rights.

6.2 General Privacy Rights for All Users

Regardless of your state of residence, Wing Snob honors the following user requests:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct inaccurate information in your account or records.
• Deletion: You may request deletion of your account and associated data, subject to legal retention obligations.
• Portability: Where technically feasible, you may request your data in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of prior processing.
• Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us using the following contact details:

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension in writing. We may need to verify your identity before processing your request to protect your security and prevent fraudulent claims.

7. Data Retention

Wing Snob retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of information and the purpose for which it is used:

When personal information is no longer needed, we securely delete, anonymize, or de-identify it so it can no longer be associated with you.

8. Cookie Policy

Wing Snob uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and serve relevant advertisements.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, such as maintaining your session, enabling shopping cart functionality, and processing orders. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous data about page visits, clicks, and traffic sources. We use tools like Google Analytics for this purpose.
• Functionality Cookies: Remember your preferences, such as your saved address, language settings, or dietary preferences, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests, both on our website and on other websites and social media platforms.

8.2 Managing Cookie Preferences

You can control and manage cookies in several ways:

• Through our cookie consent banner when you first visit our website
• By adjusting your browser settings to refuse or delete cookies
• By using opt-out tools provided by analytics and advertising networks (e.g., Google Analytics Opt-Out, Network Advertising Initiative opt-out)

Please note that disabling certain cookies may affect the functionality and performance of our website and your ability to place orders.

For a full list of the cookies we use and their specific purposes and durations, please visit our dedicated Cookie Policy page at wingsnobhouse.rest.

9. Children's Privacy

Wing Snob's website, online ordering system, and related services are directed at adults aged 18 and older. We do not knowingly collect, solicit, or process personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe that your child under 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records.

We do not knowingly market our services to minors and do not permit individuals under 18 to create accounts on our website. If we discover that a user is under 18, we will deactivate the account and delete the associated data.

10. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily stored and processed on servers located within the United States. However, some of our third-party service providers may operate in other countries, and your information may be transferred to, stored, or processed internationally.

When personal data is transferred outside the United States, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable law and that your information receives adequate protection. These steps may include:

• Entering into data processing agreements with service providers that include standard contractual clauses or equivalent protections
• Using service providers that are certified under recognized privacy frameworks
• Ensuring recipients are located in countries recognized as providing an adequate level of data protection

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries, as described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wing Snob. This Privacy Policy does not apply to those third-party services. We have no control over the content or privacy practices of third-party sites and encourage you to review the privacy policies of any external sites you visit.

Examples of third-party services you may encounter through our platform include:

• Third-party food delivery platforms (DoorDash, Uber Eats, Grubhub)
• Social media platforms (Facebook, Instagram, TikTok, X/Twitter)
• Payment processing services (Stripe, Square, PayPal)
• Review platforms (Yelp, Google Reviews)

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, Wing Snob does not currently respond to browser DNT signals. However, you can manage your tracking preferences through our cookie consent tools and browser settings as described in Section 8.

13. Your California Privacy Rights — Supplemental Notice

This section supplements the information provided throughout this Privacy Policy and applies specifically to residents of California as required by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

13.1 Categories of Personal Information Collected in the Past 12 Months

13.2 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents who are our customers to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Wing Snob does not share personal information with third parties for their own direct marketing purposes without your consent. To make such a request, contact us at [email protected].

14. Filing a Complaint with a Data Protection Authority

If you believe that we have violated your privacy rights or have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the relevant regulatory authority.

14.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

14.2 For All U.S. Consumers

Any U.S. consumer may file a complaint with the Federal Trade Commission (FTC), which enforces federal consumer protection and privacy laws:

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so we can address your concerns promptly and work toward a resolution.

15. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email about significant changes
• Post a prominent notice on our website when applicable

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and Services after any changes to this Privacy Policy constitutes your acknowledgment of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

For privacy-specific requests, including data access, correction, or deletion requests, please include the following information in your communication to help us verify your identity and process your request efficiently:

• Your full name
• Your email address associated with your Wing Snob account
• A description of your request and the specific right you are exercising
• Any other information necessary to verify your identity

This Privacy Policy was last reviewed and updated on June 24, 2026. Wing Snob is committed to maintaining transparency and protecting the privacy of all customers and website visitors.