Refund Policy

Effective Date: June 24, 2026 | Last Updated: June 24, 2026

1. Overview

At Wing Snob, we are committed to delivering the highest quality food and dining experience to every customer. We understand that there may be occasions when an order does not meet your expectations, and we want to ensure that any issues are resolved fairly, promptly, and professionally.

This Refund Policy outlines the terms and conditions under which Wing Snob will issue refunds, process exchanges, accept cancellations, and handle disputes. By placing an order with us — whether online, by phone, or in person — you agree to the terms set forth in this policy.

Our practices are guided by applicable United States federal and state consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.), as well as any applicable state-level food service and consumer protection statutes.

2. Eligibility Conditions for Refunds

Wing Snob will consider a refund request valid and eligible under the following circumstances:

• Incorrect Order: You received a food item or order that is materially different from what you ordered (e.g., wrong flavor, wrong quantity, wrong meal).
• Missing Items: Part of your order was not included in your delivery or pickup bag.
• Food Quality Issues: The food you received was demonstrably unfit for consumption, undercooked, spoiled, or contained foreign objects not part of the intended meal preparation.
• Allergic Ingredient Error: Despite a documented allergy notification submitted at the time of ordering, Wing Snob failed to accommodate your allergy and the food contained the allergen in question.
• Order Not Delivered: For delivery orders, your food was never received despite confirmation of a completed delivery.
• Duplicate Charge: You were charged more than once for the same order due to a system or processing error.
• Significant Delay: Your order was delayed beyond a reasonable time frame as communicated at the time of order confirmation, and you no longer require the item(s).

Refund eligibility is determined at the sole discretion of Wing Snob management. We reserve the right to request documentation, photographs, or other evidence to support your claim prior to approving a refund.

3. Timeframes for Refund Requests

To ensure a fair and efficient refund process, all refund requests must be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a full refund. Wing Snob will evaluate late requests on a case-by-case basis, and partial accommodations may be offered at our discretion.

4. Non-Refundable Items and Services

Due to the perishable nature of food products and the operational requirements of our business, the following are generally not eligible for refunds:

• Food items that have been consumed (partially or fully), unless a quality or safety issue is identified.
• Orders where the customer simply changed their mind after preparation has begun.
• Custom orders or special preparations that were made to your specific instructions and delivered as requested.
• Promotional, discounted, or complimentary items received as part of a special offer or loyalty reward.
• Delivery fees, service charges, and convenience fees charged by third-party delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) — these are governed by those platforms' own refund policies.
• Catering deposits once food preparation has commenced.
• Gift cards or prepaid credit once they have been redeemed or used toward a purchase.
• Condiment, sauce, or add-on items that were correctly included per your order instructions.

5. How to Request a Refund (Step-by-Step)

To request a refund from Wing Snob, please follow these steps carefully:

1. Step 1 – Contact Us Promptly: Reach out to Wing Snob as soon as possible within the applicable timeframe outlined in Section 3. You may contact us via:
   • Email: [email protected]
   • Website: wingsnobhouse.rest
2. Step 2 – Provide Order Details: Have the following information ready when you contact us:
   • Your full name
   • Order number or confirmation code
   • Date and time of the order
   • Order type (dine-in, pickup, delivery, or online)
   • Payment method used
   • Detailed description of the issue
3. Step 3 – Submit Evidence (If Applicable): Where possible, please provide photographic evidence of the issue, such as photos of incorrect items, missing items, damaged packaging, or food quality concerns. This significantly speeds up the review process.
4. Step 4 – Review Period: Our team will review your refund request within 2 to 5 business days. We may contact you for additional information or clarification during this time.
5. Step 5 – Decision Notification: You will receive a written response via email informing you of the outcome of your refund request — whether it has been approved, denied, or partially approved.
6. Step 6 – Refund Issuance: If your refund is approved, it will be processed according to the timelines detailed in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, the following processing timelines apply depending on your original method of payment:

Please note that while Wing Snob processes refunds promptly upon approval, your financial institution or card issuer may require additional time to reflect the credit in your account. Wing Snob is not responsible for delays caused by third-party financial institutions.

7. Partial Refunds

In certain circumstances, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect, missing, or unsatisfactory while the remainder was delivered correctly.
• A food quality issue affected only part of your meal, and you consumed the rest of the order without complaint.
• A delivery delay impacted only part of your order (e.g., one item arrived cold while others were acceptable).
• A discount, promotional credit, or coupon was applied to the original order, reducing the net amount eligible for refund.
• Catering or large group orders where only specific items or services failed to meet the agreed-upon standards.

The partial refund amount will be determined by Wing Snob management after a thorough review of your complaint and the evidence provided. We will communicate the partial refund amount to you in writing before processing.

8. Exchange Policy

Wing Snob is pleased to offer order exchanges under the following conditions:

• You received the wrong item, and the correct item is still available.
• The exchange request is made promptly upon discovery of the error — ideally within 30 minutes for in-store or pickup orders.
• The original incorrect item is returned (for in-store situations) or documented (for delivery situations).

Exchanges are subject to food availability and kitchen capacity at the time of the request. If the correct item is not available, Wing Snob will offer you a comparable substitute of equal or greater value, store credit, or a refund as an alternative.

Please note that exchanges are not available for items that were prepared correctly per your order but that you no longer wish to consume due to a change of preference.

9. Cancellation Policy

We understand that plans change. Wing Snob's cancellation policy is as follows:

9.1 Standard Orders (Online, Phone, In-Store)

You may cancel a standard order and receive a full refund if the cancellation is requested before the kitchen begins preparation of your order. Once preparation has started, cancellations may not be accepted, or only a partial refund may be issued to cover materials and labor costs incurred.

To cancel an order, please contact us immediately at [email protected] or visit us at our location. Time is critical — the sooner you notify us, the greater the chance we can accommodate your cancellation.

9.2 Catering and Large Group Orders

• Cancellation 72+ hours before scheduled service: Full refund of all deposits and payments made.
• Cancellation 24 to 72 hours before scheduled service: 50% refund of total order value; the remaining 50% will be retained to cover preparation costs.
• Cancellation less than 24 hours before scheduled service: No refund will be issued. However, store credit may be offered at Wing Snob's discretion.

9.3 Pre-Scheduled or Advance Orders

Orders placed in advance for a future date may be cancelled with a full refund if the cancellation is made at least 2 hours before the scheduled pickup or delivery time. Cancellations made within 2 hours of the scheduled time will be subject to standard cancellation terms.

10. Dispute Resolution Process

Wing Snob is dedicated to resolving all customer concerns amicably and efficiently. In the event of a dispute regarding a refund, charge, or service issue, the following process applies:

10.1 Internal Resolution

We strongly encourage all customers to contact Wing Snob directly before pursuing any external dispute resolution. Our team is available to work with you to find a fair and reasonable resolution. Please contact us at:

• Email: [email protected]
• Website: wingsnobhouse.rest

Please allow up to 5 business days for us to respond to and investigate your dispute. We aim to resolve all complaints at this stage whenever possible.

10.2 Chargeback Notice

If you initiate a chargeback with your bank or credit card company without first attempting to resolve the matter directly with Wing Snob, we reserve the right to dispute the chargeback and provide all relevant transaction documentation to your financial institution. We always prefer to resolve disputes directly and encourage you to contact us first.

10.3 Consumer Protection Resources

If you are unable to reach a satisfactory resolution with Wing Snob directly, you may contact the following bodies for guidance and assistance:

• Federal Trade Commission (FTC): www.ftc.gov — for consumer protection complaints under the FTC Act.
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov — for payment and billing-related disputes.
• Your State Attorney General's Office: Most states have a consumer protection division that handles food service and business complaints.
• Better Business Bureau (BBB): www.bbb.org — for mediation and complaint resolution.

10.4 Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Wing Snob operates. Any legal proceedings arising from this policy shall be subject to the jurisdiction of the applicable state and federal courts.

11. Changes to This Refund Policy

Wing Snob reserves the right to modify, update, or amend this Refund Policy at any time without prior notice. Changes will become effective immediately upon posting to our website at wingsnobhouse.rest. The "Last Updated" date at the top of this page will reflect any revisions. We encourage you to review this policy periodically to stay informed of any changes.

Continued use of our services following any changes to this policy constitutes your acceptance of the revised terms.

12. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this policy, please contact Wing Snob using the information below. Our customer service team is ready to assist you and will respond to all inquiries as promptly as possible.

When contacting us regarding a refund, please include your order number, date of purchase, contact information, and a clear description of the issue to help us process your request as quickly as possible.